AI/Machine Learning, Analytics, Culture Transformation, Digital Customer Experience, Frameworx, IT Transformation, Network Automation, Open Digital Architecture
This Catalyst aims to provide a set of best practices for implementing artificial intelligence (AI) throughout communications service provider (CSP) operations based on TM Forum guidelines to reduce risks and increase the benefits of using the technology. The project will track and document the end-to-end journeys of two AI use cases from conception to operational implementation and show where TM Forum’s work on best practices and AI management and operational standards can be applied. It will use TM Forum methodologies and assets such as the use case template, AI Checklists Cards, Model Data and the AI Maturity Model Readiness Check. The concept is called Dynamic Operational Network Engineering & Governance, Utilizing AI (DONEG-AI). The objective is to help CSPs establish a holistic profile of risks and benefits as well as manage the implementation cohesively to ensure safety and compliance. The importance of AI for CSPs cannot be overemphasized. In the enthusiasm for gaining market advantage from AI, CSPs also need to weigh the risks associated with new technology that has a core principle of replacing human intervention with machine intelligence.