Please scan the QR code from your WeChat application:

Updates
These companies currently have access to the the Business assurance - listening to your customers’ voice Catalyst. Would you like the following company to keep you updated about their products and services by electronic means?
Amdocs Management Limited
Bahrain Telecommunications Company (Batelco)
Mobileum Inc
Orange
solvatio AG
Telefonica Moviles Argentina
Description:

Please confirm that you would like to stop following this catalyst project.

 

Confirm Cancel

Log in

 

Not a user?

Register

0 Review(s)
0
Average based on 0 review(s)
5
0
4
0
3
0
2
0
1
0
URN
C22.0.395
Themes
Customer Experience & Trust
Topics
5G , Artificial Intelligence (AI) , Data analytics , Business Assurance , Customer experience management , Open APIs , Open Digital Architecture (ODA)

Customer service issues such as network malfunctions, billing errors and fraud - and the time it takes to apply a specific solution to each instance - can result in loss of revenue and customer churn.

By using machine learning technologies (including clustering and classification models) to analyze selected customer interactions, and identify commonalities among service issues, this Catalyst will develop new approaches using 5G and dynamic network slicing to identify and correct them - vastly improving customer service experiences and reducing the incidence of error and fraud.