When AI becomes an expert in improving user experience |
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The pressure to deliver continuous customer service improvements is great, but so is the challenge in doing so whilst managing an autonomous network.
This Catalyst will develop an AI tool to crunch a wide range of data types, including data crowdsourced from service providers, to find correlations between user experience KPIs and radio access network (RAN) KPIs, then assess the sources of pain points among cells with frequent low user experience scores, and generate configuration improvements for delivery to the RAN element management system for automatic execution.