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Nanjing Howso Technology Co., LTD
PT Telekomunikasi Selular
Whale Cloud Technology Co., Ltd
ZTE Corporation
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URN
C22.0.390
Themes
AI , Data & Insights , Customer Experience & Trust
Topics
Artificial Intelligence (AI) , Customer experience management

The pressure to deliver continuous customer service improvements is great, but so is the challenge in doing so whilst managing an autonomous network.

This Catalyst will develop an AI tool to crunch a wide range of data types, including data crowdsourced from service providers, to find correlations between user experience KPIs and radio access network (RAN) KPIs, then assess the sources of pain points among cells with frequent low user experience scores, and generate configuration improvements for delivery to the RAN element management system for automatic execution.