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Accenture
Deutsche Telekom AG
i2i Systems
Netcracker Technology
ServiceNow, Inc.
Description:

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URN
C22.0.366
Themes
Beyond Connectivity
Topics
Business Assurance , Ecosystem management , Open APIs , Open Digital Architecture (ODA)

What is the main problem you have identified:

No CSP has a fully global network coverage. But large enterprises usually have the need for a global network and therefore buy access and network services from several CSPs. Those enterprises are keen to simplify the management of those various CSPs and are looking for a general contractor who will be accountable for the whole customer network and manage therefore all other CSPs. An efficient solution is needed for the collaboration of customer, general contractor and sub-contractors.

Who is affected most by this problem:

Service assurance teams of the involved CSPs (global contractor or sub-contractor).

How will this project team solve the challenge or problem:

A set of standardized APIs for the collaboration of at least global contractor and sub-contractors would help to digitize processes. A broader approach would also include APIs for the enterprise customer to interact with its global contractor. Especially incident & problem & change management, SLA management and fault management process should be supported.

How will the success of the solution be measured:

A prototype will show how the processes for incident management, SLA management and fault management could be digitized between customer, global contractor and any sub-contractors. The fast and easy onboarding of a new sub-contractor will also be demonstrated.