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URN
C22.0.293
Themes
AI , Data & Insights , Autonomous Operations , Customer Experience & Trust

Current customer service systems for fixed broadband and VoLTE services can be inefficient, with significant potential for error, due to the need for manual intervention to align outputs from the different systems involved.

By constructing service maps and hierarchies, identifying data sources and required integrations, using the analytics to offer predictive insights to anticipate network failures, then simplifying management systems, this Catalyst aims to define a new architecture to close the automation loop for CSPs offering such services.