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In a pandemic, the reliability of the mobile network and mobile services is essential to customers. A glitch in the quality can disrupt all aspects of what customers are doing - for example, working, schooling or praying from home.
Leveraging the power of AI (Artificial Intelligence) and advancements in technology, this Catalyst project will transform the way operations work by collecting, analysing, processing, predicting, recommending, and solving issues in the network and IT with zero human intervention.
Zero Touch Operation catalyst is no more concept but a reality in XL Axiata. Parter / Participants have delivered 60% of the scope assigned to them that has shown positive results in all aspects of the Operations & Maintenance journey.
Please a look at the detailed delivery status by downloading Zero Touch Operation - TMF C21.0.209 from a link